On the 20th of June, Avaya announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services. The enhanced approach leverages integrating artificial intelligence (AI), cloud, and digital technologies to drive improved business outcomes to customers. "In an increasingly CX-focused business environment, it's clear that customers are not solely interested in purchasing technology; they are investing in outcomes," said Blair Pleasant, President & Principal Analyst of COMMfusion and a Co-Founder of UCStrategies. "With its reimagined ACES division, Avaya professional services offers more than just advanced AI, cloud, and digital solutions, but also the promise of tangible results— enhanced customer experiences, improved operational efficiency, and ultimately, greater business success."
“ACES represents Avaya's unwavering dedication to its customers by delivering transformative technology through AI, cloud, and digital solutions that create personalized experiences,” said Emir Susic, Global Vice President, Avaya Customer Experience Services. “By meeting customers exactly where they are in their cloud migration, Avaya reinforces its commitment to guide organizations through their digital transformation journey.”